Programme Details
Programme: Facilities Supervisor Programme L3 (Operational)
Funded apprenticeship: Business Administrator L3 (ST0070)
Apprenticeship replacement: Facilities Management Supervisor
Additional qualifications may include:
- IWFM L3 Award in Facilities Management
- FM3.01 Introduction to FM
- FM3.03 Customer & Stakeholder Relationships in FM
- CMI Level 3 Award in First Line Management
- Unit 331 – Approaches to Managing and Leading People and Teams
Key Themes
Understanding the Organisation and Facilities Management Context
Connect your role to the wider business and facilities management functions/sector. Develop the “what” and the “why” behind your work to become better team leaders.
Supporting Business Operations and Service Delivery within Facilities Management
Develop the ability to deliver efficient administrative and operational support within facilities management.
Communication and Stakeholder Engagement within Facilities Management
Build strong collaboration, clearer communication and improve the service experience through effective communication across the organisation.
Customer Service and Stakeholder Engagement
Build skills and confidence in delivering excellent customer service and acting as a key point of contact.
Planning, Organisation and Prioritisation
Develop strong organisational and time management skills to provide more efficient, organised and productive team operations.
Using Data, Systems and Digital Tools
Gain the ability to manage information using applicable systems within facilities management that support decision making and improve operational performance.
Supporting Projects and Continuous Improvement
Contribute to real world projects and business improvements within facilities management operations.
Managing Resources, Procurement and Costs
Understand how to manage resources effectively within business constraints within facilities management to improve resource usage and increase cost awareness.
Compliance, Governance and Risk Awareness
Learn how to operate within organisation and legal frameworks to reduce risk and maintain high levels of compliance.
Professionalism, Ethics and Personal Development
Develop your skills and professional behaviours to become a confident and accountable team leader.
What Questions Will Assess
The overview asks the employer to confirm whether the employee’s role provides exposure to key areas of work. This may include day-to-day responsibilities, systems used, communication requirements, compliance expectations, and opportunities to contribute to improvements.
For this programme, the questions cover areas such as:
- Understanding organisation and FM service context
- Administrative support and operational coordination
- Stakeholder communication and relationship management
- Planning, organisation and scheduling
- Team coordination and supporting others
- Problem solving and issue resolution
- IT systems, data handling and reporting
- Compliance, governance and safe working practices
- Self-management and accountability
- Continuous improvement and service quality monitoring
Employers can provide comments where useful, especially where the role only partially covers an area or where further discussion may be needed.